Airline Customer Service Representatives work with team members to provide ground services support and customer service to arriving/departing aircraft, crew members, and passengers.
Primary Responsibilities
Providing information about arrival/departure times, boarding procedures, carry-on regulations, and seating arrangements
Processing tickets, checking baggage, monitoring carry-on baggage, and assigning seats for customers
Handling denied boarding situations, soliciting volunteers, accommodating customers and providing hotel, meal, and taxi vouchers when appropriate
Processing sales transactions for purchase and refunds
Ensuring the accuracy of information through various means of communication (radio, telephone, electronic, etc.)
Monitoring and enforcing safety and security measures within regulations
Shuttling passengers and crew members safely to airline terminal or hotel as requested
Assisting customers with special needs as needed
Performing other duties as assigned
Essential Traits & Skills
Collaboration
Communication
Customer Service
Data Entry
Dedication
Detail Orientation
English
Initiative
Listening
Loyalty
Mathematics
Multi-Tasking
Organization
Patience
Problem Solving
Safety-Minded
Time Management
Vehicle Operation
Basic Qualifications
Physical Requirements
Ability to see and hear clearly
Ability to read, comprehend, and speak English clearly
Ability to climb, twist, bend, crouch, stoop, kneel, and crawl
Ability to move in tight quarters
Ability to sit, stand, and walk for extended periods
Ability to work in all weather conditions temporarily as needed
Ability to regularly push/pull up to 75 pounds
Ability to regularly lift/move up to 75 pounds
Other Requirements
Must possess a valid drivers license
Ability to operate computer and type effectively
Ability to write legibly
Ability to pass drug screen
Ability to pass criminal history records check and airport badging requirements
