Airline Customer Service Agent - Provo, UT

Job Title

Airline Customer Service Agent

Job Description

Airline Customer Service Representatives work with team members to provide ground services support and customer service to arriving/departing aircraft, crew members, and passengers.

Primary Responsibilities
• Providing information about arrival/departure times, boarding procedures, carry-on regulations, and seating arrangements
• Processing tickets, checking baggage, monitoring carry-on baggage, and assigning seats for customers
• Handling denied boarding situations, soliciting volunteers, accommodating customers and providing hotel, meal, and taxi vouchers when appropriate
• Processing sales transactions for purchase and refunds
• Ensuring the accuracy of information through various means of communication (radio, telephone, electronic, etc.)
• Monitoring and enforcing safety and security measures within regulations
• Shuttling passengers and crew members safely to airline terminal or hotel as requested
• Assisting customers with special needs as needed
• Performing other duties as assigned

Essential Traits & Skills
• Collaboration
• Communication
• Customer Service
• Data Entry
• Dedication
• Detail Orientation
• English
• Initiative
• Listening
• Loyalty
• Mathematics
• Multi-Tasking
• Organization
• Patience
• Problem Solving
• Safety-Minded
• Time Management
• Vehicle Operation

Basic Qualifications

Physical Requirements
• Ability to see and hear clearly
• Ability to read, comprehend, and speak English clearly
• Ability to climb, twist, bend, crouch, stoop, kneel, and crawl
• Ability to move in tight quarters
• Ability to sit, stand, and walk for extended periods
• Ability to work in all weather conditions temporarily as needed
• Ability to regularly push/pull up to 75 pounds
• Ability to regularly lift/move up to 75 pounds

Other Requirements
• Must possess a valid driver’s license
• Ability to operate computer and type effectively
• Ability to write legibly
• Ability to pass drug screen
• Ability to pass criminal history records check and airport badging requirements

• High school diploma or GED