Telephone Customer Service Representative - Little Rock, AR

Job Title

Switchboard Operator/Customer Service Representative

Job Description

Telephone Customer Service Representatives work with team members to provide ground support and customer service to arriving/departing aircraft, crew members, and passengers.

Primary Responsibilities
• Delivering exceptional customer service experience to private, military, and corporate aviation clientele
• Professionally answering incoming calls and transferring calls to proper departments
• Log all inbound/outbound calls with customer requests
• Arranging personal services including hotel accommodations, catering orders, and ground transportation
• Ensuring the accuracy of information through various means of communication (radio, telephone, electronic, etc.)
• Shuttling passengers and crew members safely to airline terminal or hotel as requested
• Working closely with all team members and crew members to ensure customer needs are met
• Performing other duties as assigned

Essential Traits & Skills
• Communication
• Customer Service
• Data Entry
• Dependability
• Detail Orientation
• English
• Listening
• Loyalty
• Multi-Tasking
• Organization
• Patience
• Problem Solving
• Safety-Minded
• Time Management
• Total FBO
• Vehicle Operation

TAC Air is a 24/7 operation in most locations and shift differentials may be available. TAC offers top starting wage and complete benefits package including medical, dental, vision, paid time off, 401k match and profit sharing. We also offer bonus opportunities all within a wonderful working culture! We strive to be the best in the business and seek candidates who strive to be the best at what they do.

KEYWORDS: Airport, Airplane, Airline, Aircraft, Fuel, Customer Service, Switchboard, Operator

Basic Qualifications

Physical Requirements
• Ability to see and hear clearly
• Ability to read, comprehend, and speak English clearly
• Ability to sit, stand, and walk for extended periods

Other Requirements
• Must possess a valid driver’s license
• Ability to operate computer and type effectively
• Ability to write legibly
• Ability to pass drug screen
• Ability to pass criminal history records check and airport badging requirements

• High school diploma or GED