Customer Service Representative - Omaha, NE

Job Title

Customer Service Representative

Job Description

Customer Service Representatives work with team members to provide ground support and customer service to arriving/departing aircraft, crew members, and passengers.

Primary Responsibilities
• Delivering exceptional customer service experience to private, military, and corporate aviation clientele
• Arranging aircraft services including fuel orders and aircraft movements safely and efficiently
• Arranging personal services including hotel accommodations, catering orders, and ground transportation
• Ensuring the accuracy of information through various means of communication (radio, telephone, electronic, etc.)
• Processing sales transactions, fuel tickets, and meter sheets
• Updating vehicle inventory and Total FBO to reflect daily activity
• Working closely with all team members and crew members to ensure customer needs are met
• Shuttling passengers and crew members safely to airline terminal or hotel as requested
• Marshalling, chocking, and wing walking during aircraft movements and parking as needed
• Performing other duties as assigned

Essential Traits & Skills
• Collaboration
• Communication
• Customer Service
• Data Entry
• Dedication
• Detail Orientation
• English
• Initiative
• Listening
• Loyalty
• Mathematics
• Microsoft Office Suite
• Multi-Tasking
• Organization
• Patience
• Problem Solving
• Safety-Minded
• Time Management
• Total FBO
• Vehicle Operation

TAC Air is a 24/7 operation in most locations and shift differentials may be available.

Basic Qualifications

Physical Requirements
• Ability to see and hear clearly
• Ability to read, comprehend, and speak English clearly
• Ability to climb, twist, bend, crouch, stoop, kneel, and crawl
• Ability to move in tight quarters
• Ability to sit, stand, and walk for extended periods
• Ability to work in all weather conditions temporarily as needed
• Ability to regularly lift/move up to 50 pounds

Other Requirements
• Must possess a valid driver’s license
• Ability to operate computer and type effectively
• Ability to write legibly
• Ability to pass drug screen
• Ability to pass criminal history records check and airport badging requirements

• High school diploma or GED