Customer Service Representatives work with team members to provide ground support and customer service to arriving/departing aircraft, crew members, and passengers.
Primary Responsibilities
Delivering exceptional customer service experience to private, military, and corporate aviation clientele
Arranging aircraft services including fuel orders and aircraft movements safely and efficiently
Arranging personal services including hotel accommodations, catering orders, and ground transportation
Ensuring the accuracy of information through various means of communication (radio, telephone, electronic, etc.)
Processing sales transactions, fuel tickets, and meter sheets
Updating vehicle inventory and Total FBO to reflect daily activity
Working closely with all team members and crew members to ensure customer needs are met
Shuttling passengers and crew members safely to airline terminal or hotel as requested
Marshalling, chocking, and wing walking during aircraft movements and parking as needed
Performing other duties as assigned
Essential Traits & Skills
Collaboration
Communication
Customer Service
Data Entry
Dedication
Detail Orientation
English
Initiative
Listening
Loyalty
Mathematics
Microsoft Office Suite
Multi-Tasking
Organization
Patience
Problem Solving
Safety-Minded
Time Management
Total FBO
Vehicle Operation
TAC Air is a 24/7 operation in most locations and shift differentials may be available. TAC offers top starting wage and complete benefits package including medical, dental, vision, paid time off, 401k match and profit sharing. We also offer bonus opportunities all within a wonderful working culture! We strive to be the best in the business and seek candidates who strive to be the best at what they do.
KEYWORDS: Airport, Airplane, Airline, Aircraft, Fuel, Customer Service
Basic Qualifications
Physical Requirements
Ability to see and hear clearly
Ability to read, comprehend, and speak English clearly
Ability to climb, twist, bend, crouch, stoop, kneel, and crawl
Ability to move in tight quarters
Ability to sit, stand, and walk for extended periods
Ability to work in all weather conditions temporarily as needed
Ability to regularly lift/move up to 50 pounds
Other Requirements
Must possess a valid drivers license
Ability to operate computer and type effectively
Ability to write legibly
Ability to pass drug screen
Ability to pass criminal history records check and airport badging requirements
