The General Manager (GM) oversees all aspects of the Fixed Base Operation (FBO) and is responsible for customer relations, safety, financial performance, airport regulations, facility maintenance, and company goals. The GM must effectively lead associates in delivery of exceptional customer service while maintaining all safety and quality standards.
Primary Responsibilities
Establishing a culture that promotes safety through audits, shift briefings, safety meetings, training and compliance with documented safety procedures
Maintaining proper staffing levels and scheduling associates to meet business level operations
Planning, directing, and coordinating activities for the sale of general aviation support services such as fuel, hangar space, office rental, and other associated services
Managing P&L to include capital expenditures, forecasting, budgeting, auditing, and other expenses
Overseeing line service operations and customer service operations, fueling, and maintenance including financial management, customer/tenant interaction, and negotiating aircraft hangar leases and fuel agreements
Maintaining department staffing requirements by leading recruiting, selection, and training of employees
Overseeing inventory and quality control of fuels and fluids
Maintaining facility, grounds, equipment, and general security
Managing service records for business operations and equipment maintenance schedules
Leading local management team in coaching, counseling, disciplining, and evaluating employee performance
Assisting in preparing operating budgets, fuel contracts, and tenant agreements
Conducting ongoing analysis of competition to including service offerings and price competitiveness
Creating new opportunities by developing relationships with customers, tenants, and airport authorities
Ensuring the accuracy of information through various means of communication (radio, telephone, electronic, etc.)
Leading company communications and necessary training supporting customer service and safety initiatives
Other duties as needed
Basic Qualifications
Physical Requirements
Ability to see and hear clearly
Ability to read, comprehend, and speak English clearly
Ability to climb, twist, bend, crouch, stoop, kneel, and crawl
Ability to move in tight quarters
Ability to sit, stand, and walk for extended periods
Ability to work in all weather conditions as needed
Ability to regularly push/pull up to 70 pounds
Ability to regularly lift/move up to 50 pounds
Other Requirements
Experience and knowledge of general aviation operations
Understanding of regulations and guidelines applicable to aircraft line service operations
In-depth knowledge of all refueling equipment and procedures
Working knowledge of FlightAware and Total FBO
Ability to tow all general aviation aircraft
Ability to interact well with local/state/federal governmental personnel and agencies
Ability to operate computer and type effectively
Ability to write legibly
Ability to interpret financial income statements and various performance metrics
Must possess a valid US drivers license
Must pass background check
Must be able to attain and retain badging for airport access
Ability to pass drug screen
Education
High School diploma or equivalent
Bachelor's Degree in Business, Aviation Management or related field preferred
